Returns & Refunds

Return & Refund Window:

Firstly, email Sales@milklyclub.com to let us know of your return/refund request, within 14 days of receiving your order. The item/s must be returned to us within 28 days of first receiving them. Refunds cannot be authorised if the fault is a result of your own actions such as product misuse or if you have inputted personalisation incorrectly.

 

Packaging Conditions:

Secondly, your item must be repacked in the original packaging to prevent any damage during shipping. Please ensure your order name and number is included within the returned package.

 

Restocking Fees:

Thirdly, a 20% restocking fee applies to all returns if a handwritten message has been included.

 

Shipping Costs:

Fourthly, the return shipping costs are the responsibility of the customer as the original shipping charges are non-refundable. We highly recommend using a safe and secure return method such as Tracked Shipping. Returned Items are your responsibility until they reach us.

 

Once Received:

Finally, if a return has been accepted, we will issue a refund to the original payment method within 14 days.

 

After 28 Days:

Please note, returns or exchanges cannot be accepted after 28 days from the date of delivery.

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Return Address:

Only send returns after contacting us at sales@milklyclub.com