top of page

Milkly Club Privacy Policy

 

[Last updated: 02.02.26]

At Milkly Club, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website, join the waitlist, or purchase our products.

​

1. Who We Are

Milkly Club is a UK-based, founder-led business offering dry baking mixes, refillable baking products, and related content.

Contact details:

 

2. Information We Collect

We collect information you provide directly:

  • Name

  • Email address (e.g., waitlist signup or newsletter subscription)

  • Billing/shipping address for orders

 

We also collect information automatically when you use the website:

  • Device and browser type

  • Pages visited and time spent (via Wix analytics)

  • IP address

We do not sell or share your personal information with third parties for marketing purposes.

​

3. How We Use Your Information

We use your information to:

  • Process your orders and manage your account

  • Communicate with you about orders, waitlist updates, and Milkly Letters

  • Improve our website and services

We only send marketing emails if you have opted in (e.g., via waitlist or newsletter signup). You can unsubscribe at any time using the link at the bottom of our emails.

​

4. Cookies and Tracking

Our website uses cookies for basic functionality and analytics:

  • Necessary cookies: Keep the website working properly

  • Analytics cookies: Help us understand how the website is used

You can manage cookie preferences in your browser settings.

​

5. Sharing Your Information

We may share your information only when necessary to:

  • Fulfil your order (e.g., shipping addresses to delivery partners)

  • Comply with legal obligations

  • Protect our rights and property

We do not sell your data or share it with marketing companies.

​

6. Data Retention

We keep your personal information only as long as necessary for the purposes it was collected, including:

  • Order management

  • Waitlist or newsletter communications

After this, your data is securely deleted or anonymised.

​

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccuracies

  • Request deletion (the “right to be forgotten”)

  • Withdraw consent for marketing communications

To exercise your rights, contact us at sales@milklyclub.co.uk.

​

8. Security

We take reasonable measures to protect your personal information, including secure storage and encryption where possible.

​

9. Milkly Mail Club Subscription

9.1. Personal Data Collected for Milkly Mail Club

For Milkly Mail Club, we collect:
• Name and postal address (for sending letters and inserts)
• Email address (for subscription confirmation, updates, and support)
• Payment details (via our payment processor)
• Subscription details (start date, milestone tracking, delivery history)
• Optional information you provide to personalize your experience

​

9.2.  How We Use Your Data

Your data is used to:
• Process subscription payments
• Prepare and send your monthly Milkly Mail
• Provide customer support and subscription management
• Send updates about your subscription, including billing and delivery notifications
• Improve Milkly Mail Club and tailor content to your subscription preferences

​

9.3. Data Retention

We keep your subscription data for as long as you are an active member. After cancellation, we retain limited data necessary for account closure, legal compliance, and financial records, typically up to 7 years.

​

9.4. Sharing Your Data

We do not sell your personal information. We may share data with:
• Our fulfillment partners (for shipping letters)
• Payment processors (for secure handling of transactions)
• Trusted service providers who help run the Milkly Mail Club (e.g., email platforms, analytics)
All third parties are bound by contractual obligations to protect your data.

​

9.5. Your Rights

As a subscriber, you can:
• Access your data
• Request corrections or deletions
• Withdraw consent for direct marketing
• Cancel your subscription (which stops future data processing for deliveries)

Include a link or instructions for contacting you to exercise these rights.

​

9.6. Cookies / Online Tracking

If you use your site to manage subscriptions, note how cookies or web tracking may be used for subscription management, email reminders, or analytics.

​​

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page.

​​

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Email: sales@milklyclub.co.uk

bottom of page